Quote Request Terms & Conditions

1. Purpose

These terms govern the process of requesting, issuing and accepting quotes offered by AS Venture SRL, trading under the commercial name Rental Ride.

Any quote request made via the website, by email, phone or any other communication channel implies full and complete acceptance of these terms.

2. Nature of the quote

Quotes issued by Rental Ride are provided for information purposes and subject to availability at the time of final confirmation.

They do not constitute a definitive commitment to provide a service until the validation conditions set out herein are met.

Rental Ride reserves the right to modify or cancel a quote in the event of operational constraints, unavailability of vehicles, chauffeurs or partners, or any other circumstance rendering performance impossible or impractical.

3. Validity of the quote

Unless stated otherwise, a quote is valid for a period of seven (7) days from its date of issue.

After this period, it automatically lapses, with no obligation to maintain the pricing or availability conditions.

Rental Ride reserves the right to reassess any subsequent request depending on market conditions, availability and operational constraints.

4. Acceptance procedure

A quote is considered accepted only when confirmed by one of the following means:

• written confirmation by email;
• confirmation via WhatsApp;
• confirmation by phone (with recorded or summarised validation);
• or payment of the requested deposit.

Any one of these elements is sufficient to bind the client and formalise the contractual relationship.

5. Formation of the contract

The contract is considered definitively concluded only once:

• the quote has been accepted by the client in accordance with the procedures set out above;
• and the required deposit has been paid in full and received.

Before these two cumulative conditions are met, no booking is guaranteed.

6. Deposit

A deposit is required to confirm any service.

The deposit amount is communicated in the quote and may vary depending on the nature of the service.

The deposit is:

• mandatory;
• definitively non-refundable, whatever the reason for cancellation by the client, including withdrawal, impediment or modification on their part.

7. Cancellation by the client

The client may cancel at any time up until the scheduled start of the service.

However:

• the deposit remains fully retained by Rental Ride;
• additional fees may be charged depending on preparations already undertaken, resources blocked, time committed or any loss incurred by the company.

Any cancellation must be communicated in writing (email or message) to be taken into account.

8. Cancellation or modification by the company

Rental Ride reserves the right to cancel or modify a service at any time, in particular in the event of:

• force majeure;
• operational impossibility;
• unavailability of a vehicle, chauffeur or partner;
• insufficient safety conditions;
• an event beyond its control.

In these cases, Rental Ride may offer an alternative solution with no obligation to compensate, to the extent possible.

9. Client delay

Any delay on the part of the client is entirely at their own cost.

Beyond a grace period of 15 minutes, Rental Ride reserves the right to:

• consider the service as having begun;
• reduce the initially planned duration;
• or charge for waiting time and/or the delay.

Any delay is billed hourly, at the rate applicable set out in the quote or, failing that, at the service’s standard hourly rate.

10. Waiting time

A reasonable grace period may be granted at the start of the service.

Beyond this period, all chauffeur waiting time is billed.

Waiting time is calculated in 30-minute increments and billed at the service’s hourly rate.

11. Payment

The balance of the total amount is due before the service begins, unless otherwise agreed in writing.

Accepted payment methods include, in particular:

• bank transfer;
• cash;
• bank card;
• mobile or instant payment solutions.

Rental Ride reserves the right to refuse certain payment methods depending on the type of service or operational constraints.

12. Performance of the service and subcontracting

Rental Ride may act either as a direct service provider or as an intermediary using selected partners or subcontractors.

In all cases:

• the contract is concluded exclusively with AS Venture SRL;
• the client cannot require a specific vehicle, chauffeur, brand or partner;
• an equivalent vehicle or chauffeur may be assigned to the service without this constituting a modification of the contract.

13. Organisation of services

Schedules, routes and durations are indicative and may be adapted depending on traffic conditions, operational constraints or any circumstance beyond Rental Ride’s control.

No strict guarantee of absolute punctuality can be required in the event of external events.

14. Client conduct

Rental Ride reserves the right to refuse, interrupt or immediately terminate a service in the event of:

• dangerous or inappropriate behaviour;
• intoxication or excessive substance use;
• disrespect towards the vehicle or the chauffeur;
• a threat to safety or to the proper conduct of the service.

In these cases, no refund will be due.

15. Liability

Rental Ride cannot be held liable for delays, interruptions or failures to perform caused by:

• traffic jams or road conditions;
• bad weather;
• strikes, demonstrations or administrative restrictions;
• road accidents or incidents;
• vehicle breakdown or failure;
• unavailability of a chauffeur or partner;
• checks or intervention by authorities;
• force majeure in the broad sense;
• incorrect information provided by the client.

16. Communication and evidence

Exchanges made by email, phone or WhatsApp have full evidential value within the contractual relationship.

Any confirmation made by these means validly binds the parties.

17. Changes to these terms

Rental Ride reserves the right to modify these quote request terms at any time.

The applicable terms are those in force at the time of the client’s request.

18. Online dispute resolution

In accordance with Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes, consumer clients may use the European Online Dispute Resolution (ODR) platform provided by the European Commission, accessible at the following address: https://ec.europa.eu/consumers/odr.

This platform allows an amicable resolution to be sought for disputes relating to contractual obligations arising from an online contract, without prejudice to the client’s right to bring the matter before the competent courts.

19. Applicable law

These terms are governed by Belgian law.

Any dispute falls within the exclusive jurisdiction of the courts of Brussels, subject to any mandatory provisions protecting consumers.