Privacy Policy

1. Data controller

Personal data collected on the website www.rentalride.be is processed by:

AS Venture SRL, trading under the commercial name Rental Ride
Rue Anoul 15, 1050 Ixelles, Belgium
Company number (BCE): 1034.437.791
Email: contact@rentalride.be

AS Venture SRL acts as data controller within the meaning of the General Data Protection Regulation (GDPR).

2. Data collected

As part of the use of the website, in particular via the quote request form, the following data may be collected:

• first and last name
• phone number
• email address
• trip details (pick-up location, destination)
• date and time of service
• duration of service
• vehicle type requested
• any free-text message

Technical data may also be collected automatically, such as:

• IP address
• browsing data
• browser type and device used

3. Purposes of processing

Personal data is collected and processed solely for the following purposes:

• processing and responding to quote requests
• organising and managing transport services
• communicating with the client (email, phone, WhatsApp)
• administrative follow-up and customer relations
• improving the service and internal management

Data is not used for sales purposes or automated profiling.

4. Legal basis for processing

Data processing is based on:

• the performance of pre-contractual measures (quote request)
• the company’s legitimate interest in managing its business activity and customer relations

5. Data recipients

Data collected is intended exclusively for AS Venture SRL and persons authorised to process requests.

It may be transmitted to technical providers acting as processors, in particular:

• Vercel (website hosting)
• Hostinger (domain name management)
• Resend (transactional emails)
• Meta (WhatsApp Business)
• Google (Google Analytics, Google Tag Manager, reCAPTCHA)

These providers may, in certain cases, process data outside the European Union, in accordance with the protection mechanisms provided for by the GDPR.

Data is never sold or transferred to third parties for commercial purposes.

6. Communication via WhatsApp

Users may be contacted via WhatsApp Business as part of processing their request or managing their service.

Any communication via WhatsApp is strictly limited to the customer relationship and does not give rise to any marketing or automated use without prior consent.

7. Retention period

Personal data is retained:

• for a maximum of 2 years from the last contact for quote requests that did not result in a booking
• for the period necessary to perform the contract and comply with applicable legal obligations for clients who have confirmed a service

Certain data may be retained for longer where required by law (notably accounting and tax obligations).

8. Data security

AS Venture SRL implements appropriate technical and organisational measures to ensure the security of personal data, in particular:

• use of the HTTPS protocol
• restricted access to data to authorised persons only
• regular system backups
• secure access and authentication protection

9. Rights of data subjects

In accordance with applicable regulations, every individual has the following rights:

• right of access
• right to rectification
• right to erasure
• right to object
• right to restriction of processing
• right to data portability

These rights may be exercised at any time by contacting: contact@rentalride.be

10. Cookies and measurement tools

The website uses cookies and third-party tools, in particular:

• Google Analytics (audience analysis)
• Google Tag Manager (tag management)
• Google reCAPTCHA (form security)

These tools may place cookies on the user’s device and collect browsing data.

Users can configure their browser to refuse all or some cookies. For more details, see our Cookie Policy.

11. Data transfer outside the European Union

Some data may be transferred to and processed outside the European Union by the technical providers used.

In this case, AS Venture SRL ensures that appropriate safeguards are put in place in accordance with the GDPR, in particular through standard contractual clauses or equivalent protection mechanisms.

12. Social media

The website may include links to third-party platforms such as WhatsApp, Instagram or TikTok.

Interactions carried out on these platforms are subject to their own privacy policies, over which AS Venture SRL has no control.

13. Minors

The services offered by Rental Ride are intended exclusively for adults.

No data relating to a minor is knowingly collected.

14. Changes to this policy

AS Venture SRL reserves the right to modify this privacy policy at any time to comply with legal or technical developments.

The applicable version is the one published on the website at the time of consultation.

15. Contact

For any question relating to the protection of personal data or to exercise your rights, you may contact:

contact@rentalride.be
(also reachable via WhatsApp)